FAQ
Wines
What wines do you make?
We produce six small-batch wines across three collections -- Bubbles, Whites and Reds. Every bottle comes from a single vineyard here at Wild Vines Estate in Broke Fordwich, Hunter Valley. No blending from other regions. No shortcuts. Just one place, honestly made.
How many bottles do you make?
Not many -- and that's the point. Each release is small-batch by design. Once a vintage is gone, it's gone. If something catches your eye, don't wait.
Can I buy just one bottle?
Absolutely. There's no minimum order. One bottle, six bottles, or a full case -- it's entirely up to you.
Tastings
How do I book a tasting?
All tastings are by appointment and can be booked directly through our Tastings page. We offer three experiences -- a 60-minute Wine Tasting, a 75-minute Wine & Cheese Tasting, and a 75-minute Wine & Chocolate Tasting.
Where are tastings held?
Tastings are held at your accommodation in the heart of the Broke Fordwich sub-region of the Hunter Valley.
Do you have a cellar door I can walk into?
Not yet -- but it's coming. Right now all tastings are by appointment only. This keeps every experience intimate and genuinely personal, which is exactly how we like it.
Do you offer tastings at accommodation?
Yes. If you're staying locally and would prefer a tasting at your accommodation, get in touch and we'll see what we can arrange.
What is your cancellation policy for tastings?
Cancellations made more than 48 hours before your booking incur no charge. Cancellations within 48 hours incur a 50% charge. No-shows are charged in full. Full details are on our Cancellation Policy page.
Ordering & Payment
How do I place an order?
Browse our online store, add your wines to cart and checkout. It takes about two minutes. We accept all major credit cards and PayPal.
Can I buy a gift card?
Yes. Unruly Wines gift cards are available online and make a genuinely good gift for anyone who loves beautiful wine experiences. They can be used towards any purchase in our store -- wines, tastings, the lot.
Do you offer gift wrapping?
Yes. When purchasing wines, you can add gift wrapping at checkout. Perfect for birthdays, anniversaries, dinner party hosts, or anyone who deserves a proper moment.
Shipping & Delivery
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Do you ship across Australia?
Yes -- we ship to most addresses across Australia. Enter your postcode at checkout to confirm delivery to your area and see your shipping options.
How long does delivery take?
Delivery times vary by location. Once your order is dispatched you'll receive a tracking number so you can follow it to your door.
Do you ship internationally?
Not at this stage. We're focused on getting our wines to Australian wine lovers first.
How is the wine packaged?
Your wine is packed carefully to make sure it arrives in perfect condition. We take the same care packing your order as we do making the wine.
Loyalty & Membership
Do you have a loyalty program?
Yes -- we're building a loyalty program as well as a two-tier wine club for our most loyal customers. Details are coming soon. Watch this space.
What is the Founders' Collective?
The Founders' Collective is the top tier of our wine club -- a capped circle of 100 members who get first access to new releases, exclusive events, and a genuine insider connection to what's happening at the vineyard. Once it's full, it's full. If you're curious, get in touch.
Anything Else?
I have a question that isn't answered here.
We'd love to hear from you. Click Contact Us below and drop us a message -- we're real people and we actually reply.
Get in touch
Have questions about your order, or a general enquiry?
If talking to a real-life human is more your thing, you can reach us via email or phone.
